Frequently Asked Questions
Everything you need to know about our handcrafted home collections and ordering process.
What makes Artesanos Design Collection furniture unique?
Each piece in our collection is handcrafted by skilled artisans using sustainable materials and traditional techniques. Unlike mass-produced furniture, our items feature unique wood grains, hand-applied finishes, and structural integrity designed to last for generations.
How do you handle shipping for large furniture items?
We offer specialized White Glove Delivery for oversized items, which includes bringing the piece into your room of choice, assembly, and removal of all packaging materials. Standard threshold delivery is also available for smaller home decor items.
Can I request a custom size or finish for a specific piece?
Yes, many of our signature collections offer customization options. Please contact our design concierge team with your specific dimensions or finish requirements, and we will provide a quote and estimated lead time.
What is your return policy for home furnishings?
We offer a 30-day return window for most items in original condition. Please note that custom-made orders and final sale items are non-returnable. A restocking fee may apply to large furniture returns to cover specialized logistics.
How should I care for my natural wood or stone surfaces?
We recommend using a soft, damp cloth for daily cleaning and avoiding harsh chemical cleaners. For wood, we suggest a high-quality furniture wax every 6-12 months. Specific care guides are included with every purchase to help maintain the beauty of your investment.
Do you offer trade discounts for interior designers?
Absolutely. We have a dedicated Trade Program for interior designers, architects, and developers. Members receive exclusive pricing, personalized sourcing assistance, and early access to new seasonal collections.